Managing servicelevels and making sure your "team on duty" can be reached in an efficient way can be a hassle. Integrated systems for scheduling and telephony can solve your problem. Here's how!
There can be no doubt that businesses have faced some massive challenges over the past few months. For many eCommerce and service-based companies, there’s an
Keeping customers happy doesn’t just mean dealing with their calls and queries. Customers expect businesses to make the process as pain-free as possible. They expect
Artificial Intelligence, flying cars, the Jetsons – we’ve heard it all before, but could Johnny Five really be alive this time? Well, our chatbot most certainly is.