We are hiring
Come and join the Universal Cloud Team, we are looking for you!
Service Desk agent
The Universal Service Desk agents are our IT hospitality agents. As the first point of contact for our customers, in the Netherlands and abroad, your drive is to provide the best possible service to our customers. The Service Desk agent is the main hub to our customers and team; managing service levels and gathering and providing information to our customers for them to optimize the use of Cloud services.
Daily tasks are to manage first line communications with our customers and team, by phone, e-mail and chat and to organize and manage service desk activities and service levels. Activities are performing and assigning tasks to team members and manage follow up, test software and services, creating user manuals and reports for our customers. A service desk agent also performs asset management tasks; enrolling and configuring devices and provide instructions to endusers.
Universal Cloud Engineers assist our (international) customers with Microsoft 365, Azure and Universal software. In a small professional team you assist in projects with the deployment of resources, performing migrations, configuring Cloud Services and testing software. You help solve issues and you have a large affinity with security.
The Universal team is ambitious, always the first to investigate the latest technology and adapts quickly to changing circumstances. You will become part of a team of engineers, consultants and developers that will be continuously expanded with new colleagues.
Trainee Software Engineer
As a Cloud Integrator Universal offers services from Microsoft 365, Azure and the Universal private NL Cloud. The Universal Communications Suite integrates with the Microsoft Cloud services (Teams/PowerBI/Graph/Azure Cognitive Services) and offers intelligent (AI) web chat (uWebChat) and calling (uCallManager) features. The Universal Communication Suite products are available in Azure AppSource, software is used by companies wordwide. Universal is constantly adding new features and improving usability and GUI. Come and join this innovative journey with us!
Unlock Your Potential
Book a 15 minute introductory call to discuss your options.