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Support Articles
Read Our Latest Support Articles
Microsoft 365 CSP Pricelist
Download Microsoft 365 CSP Pricelist for NCE (Commercial) pricing, non-profit pricing and academic pricing.
Outbound Call Rates – Teams Phone, VoIP, uWebChat Voice
KBA-01285-W3C1 Summary Universal IT – VOIP OUT excl. VAT Rateplan
Authorize Universal IT als Cloud Solution Provider (CSP) for Microsoft 365 and Azure Services
Access the link to authorize Universal IT as your Cloud Solution Provider
Service Level Agreement Microsoft Cloud Services by Universal IT
KBA-01631-D1T0 The Service Level Agreement for Microsoft Cloud Services provided
Activate Teams users for Direct Routing
KBA-01606-j6S5 This article provides the technical instruction on how to
uWebChat user manual
KBA-01508-R8J6 Summary uWebChat-user-manual-EN uWebChat-User-Manual-NL
uCallManager manual
KBA-01512-Z2H0 Download link to uCallManager manual uCallManager-User-manual-EN uCallManager-User-manual-NL
Exchange Online migration
KBA-01667-Z1F8 Summary This manual provides instructions for configuring your mail
How to access Windows 365 Business – Cloud PC
KBA-01628-V5Z5 Windows 365 Business is your Windows desktop in the
uWebChat download link
KBA-01529-R8R8 Summary US Free version: https://appsource.microsoft.com/en-us/product/office/WA200001347?tab=Overview License order: https://appsource.microsoft.com/en-us/product/web-apps/universalcloud.uwebchatappsource2019?tab=Overview
Microsoft 365 Business Standard or Business Premium
Microsoft 365 Business Standard and Business Premium both offer a comprehensive suite of productivity tools, but Business Premium adds enhanced security and device management features.
Custom styling SharePoint Online
KBA-01623-G7F2 Want to use your company branding in SharePoint Online?
No login option in CRM 2013 for Outlook plugin
KBA-01272-P3F9 Problem There is a problem with CRM if a
Invalid or corrupt entry in Outlook’s autocomplete list
KBA-01277-V1S8 Problem On occassion an invalid entry may get into
How to export Mail on MAC Yosemite for importing on Exchange
KBA-01317-R1R8 Summary 1. Export mailboxes to create a copy of your mailbox
How can I order a uWebChat license key?
KBA-01507-Y8W3 Question After downloading a free version from AppSource, how
Port out number fee
KBA-01458-R2H9 Summary An administrative fee is charged per number ported
Germany Phone numbers end user requirement changes
KBA-01594-Q5B5 Summary Due to a change in German laws and
Devices for Teams – uCallManager – the Universal Recommended Selection – headsets – deskphones – conferencing devices
KBA-01515-W7N3 Summary Universal IT partners with Microsoft and Poly (formerly Plantronics)
Teams Direct Routing
KBA-01514-B2G0 Summary The Universal uCallManager services include direct routing services
Windows 10 Drive mapping naar een SharePoint document Library
KBA-01372-K5S8 Summary Het voordeel van een drive mapping is dat SharePoint
Save SharePoint site App (e.g. Document Library) as a template
KBA-01375-C1L8 Summary When creating complex and extended document libraries or
Create and manage SharePoint groups
KBA-01374-H8R5 Summary If you’re a site collection administrator or a
Remote Desktop Gateway
KBA-01270-Q5R4 Question How to setup the Universal Hosted Remote Desktop
Office 365 SharePoint Drivemapping in Windows 10
KBA-01384-N7J6 Summary To be able to browse SharePoint files in
Azure Active Directory Connect requirements
KBA-01459-X5V7 Summary Azure Active Dictory Connect can be used to
Microsoft Teams temporary limitations (Presence information & Provisioning)
KBA-01522-M0C6 Summary If you are using Microsoft cloud services such
Download Outlook Plugin Hosted MS Dynamics CRM 2016
KBA-01363-G9Y2 Summary http://downloads.universal.nl/klanten/software/ms/office/crm/CRM2016-Client-ENU-amd64.exe 64-bits version http://downloads.universal.nl/klanten/software/ms/office/crm/CRM2016-Client-ENU-i386.exe 32-bits version Additional Comments
DID Number Porting Coverage
KBA-01326-D3R8 Summary Numbers in the following countries can be ported
Domain validation regarding new certificate for CloudPBX SIP domain
KBA-01399-B4V4 Summary To secure all Skype for Business communications, certificates
New DID numbers coverage – for Skype / VoIP / Cloud PBX
KBA-01325-J0G8 Summary Additional Comments For geographical numbers, the location of
Number Portability – lead time
KBA-01452-B7D0 Summary Additional Comments The lead time is in working
Skype for Business devices with Lync Phone Edition must be replaced
KBA-01479-W5Q1 Purpose & Scope Procedure Last year the Lync Phone
