Knowledge Base Assistant
Interruptions and announcements
Remote assistance?
Download our app for assistance:
Support Articles
Read Our Latest Support Articles
No login option in CRM 2013 for Outlook plugin
KBA-01272-P3F9 Problem There is a problem with CRM if a policy forces a user to change passwords every XX days or when you change your
Invalid or corrupt entry in Outlook’s autocomplete list
KBA-01277-V1S8 Problem On occassion an invalid entry may get into Outlook’s automcomplete list (suggestion drop down list in the “To” bar of a new message). When
How to export Mail on MAC Yosemite for importing on Exchange
KBA-01317-R1R8 Summary 1. Export mailboxes to create a copy of your mailbox Select one or more mailboxes, then choose Mailbox > Export Mailbox. Choose a folder or
DNS MX records – Spam filtering Universal Hosted Exchange
KBA-01331-S9T4 Summary If your domain is not hosted by Universal IT the following DNS-zoe records are required. Note: only change the records of the type
Set up Universal Hosted Exchange ActiveSync on your iPhone, iPad, or iPod touch
KBA-01436-F6M3 Summary When you add your Hosted Exchange ActiveSync account, you can sync your Mail, Contacts, Calendars, Reminders, and Notes wirelessly with your iOS device. 1.
How can I order a uWebChat license key?
KBA-01507-Y8W3 Question After downloading a free version from AppSource, how can I order a license key? Answer Your can order a license key for any
uWebChat user manual
KBA-01508-R8J6 Summary uWebChat-user-manual-EN uWebChat-User-Manual-NL
Port out number fee
KBA-01458-R2H9 Summary An administrative fee is charged per number ported out from the Universal services for the following countries: Belgium Cyprus France Germany Japan Spain
Germany Phone numbers end user requirement changes
KBA-01594-Q5B5 Summary Due to a change in German laws and regulations additional requirements apply to German phonenumbers. As from December 2 2020, all German Geographical
Headsets for Teams / uCallManager / Skype for Business – the Universal Recommended Selection
KBA-01515-W7N3 Summary Universal IT partners with Microsoft and Poly (formerly Plantronics) for Microsoft compatible/optimized headsets. Please find the Universal Recommended Selection in the link below. Universal
Teams Direct Routing
KBA-01514-B2G0 Summary The Universal uCallManager services include direct routing services for Office 365 Phone System for Teams. Direct Routing enables you to use your own
uCallManager manual
KBA-01512-Z2H0 Summary Download link to uCallManager manual Additional Comments uCallManager-User-manual-EN uCallManager-User-manual-NL
