Support Center
Get the help you need with our cloud services and solutions.
Browse by Product
Select a product to find relevant documentation and support resources.
Microsoft 365
Licensing, setup, and configuration support.
Teams Phone
Telephony, Direct Routing, and call rates.
uWebChat
Live chat platform for Microsoft Teams.
Windows 365
Cloud PC login and setup guides.
Microsoft Copilot
AI assistant setup and licensing.
Security & Compliance
Security as a Service and uComply.
Remote Assistance?
Download our app for remote assistance from our support team.
Knowledge Base
Find answers to common questions and learn more about our services.
Copilot Business vs Microsoft 365 Copilot
Technical comparison: Graph integration, Semantic Index and governance differences between Copilot licenses.
Microsoft 365 CSP Pricelist
Interactive price calculator for Microsoft 365 licenses - Commercial, Education and Non-profit pricing.
Outbound Call Rates
View outbound call rates for Teams Phone, VoIP, and uWebChat Voice services.
Authorize Universal.cloud as CSP
Authorize Universal.cloud as your Cloud Solution Provider (CSP) partner.
Service Level Agreement
SLA for Microsoft Cloud Services provided by Universal IT.
Activate Teams Direct Routing
Technical guidance on enabling Microsoft Teams calling via Direct Routing.
uWebChat User Manual
Complete user manual for the uWebChat platform integrated with Microsoft Teams.
uWebChat Voice Manual — Getting Started
Complete guide to uWebChat Voice Teams telephony: queues, IVR, agents, reporting.
uWebChat Voice Management Portal
Login, dashboard overview and user permissions for the uWebChat Voice portal.
uWebChat Voice Graph API Connection
Connect uWebChat Voice to Microsoft 365 via Graph API for presence and Shifts.
uWebChat Voice Call Queues
Create and configure call queues, business hours, holidays and Shifts integration.
uWebChat Voice Hunting & Presence
How hunting and Teams presence work: agent availability, priorities and strategies.
uWebChat Voice IVR Menus
Configure IVR interactive menus, menu options, audio and holiday settings.
uWebChat Voice Audio & Recording
Manage audio files for IVR/queues and listen to call recordings.
uWebChat Voice Reporting & uWallBoard
View call statistics, reports and the real-time uWallBoard live dashboard.
Exchange Online Migration
Guide to migrate your email to Exchange Online / Microsoft 365.
Windows 365 Cloud PC Login
How to access your Windows 365 Cloud PC via browser or Remote Desktop app.
uWebChat Download
Download uWebChat for Microsoft Teams - free and paid versions.
Business Standard vs Premium
Compare Microsoft 365 Business Standard and Business Premium features and pricing.
SharePoint Custom Styling
Apply custom branding and styling to SharePoint Online.
Need More Help?
Our support team is here to help you with any questions or issues. Contact us through one of the channels below.
Email Support
support@universal.cloudBusiness Hours
Monday - Friday, 9:00 - 17:00 CET
Premium Support
Get priority support with faster response times and dedicated account management.
- 24/7 emergency support
- Dedicated account manager
- 4-hour response time SLA
- Proactive monitoring