100% Microsoft solution for business telephony. Phone numbers, call costs and call flow entirely within Microsoft Teams — no external systems needed. Ideal for organizations that want to start calling via Teams quickly and easily.
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Everything you need for professional business telephony, fully managed within Microsoft 365.
Phone numbers and calling minutes directly from Microsoft. No external SIP trunk or SBC needed — everything within Microsoft 365.
Professional call handling with Microsoft call queues, IVR menus and automated responses.
Cloud voicemail with AI transcription delivered directly to your Outlook inbox. Never miss a message again.
Make and receive calls via the Teams app on laptop, smartphone or desk phone — with your business number.
Record calls for compliance or training, with secure storage in the Microsoft cloud.
Assign numbers, configure call flows and view reports — all from the familiar Teams Admin Center.
Microsoft offers multiple options for calling via Teams. We help you make the best choice for your situation.
Connect Teams to a SIP trunk for maximum flexibility and lower call costs. Ideal in combination with uWebChat Voice contact center.
Microsoft-certified connection via a telecom operator, managed from Teams Admin Center.
Phone numbers and calling minutes directly from Microsoft. The simplest option to get started quickly.
| Feature | Direct Routing | Operator Connect | Calling Plans |
|---|---|---|---|
| Keep existing numbers | ✓ | ✓ | ~ |
| Flexibility & control | ✓✓ | ✓ | ✗ |
| Cost control | ✓✓ | ✓ | ✗ |
| Ease of setup | ✓✓ | ✓ | ✓✓ |
| Universal Cloud support | ✓ | ✗ | ✗ |
| Best for | SMB+ wanting cost savings and control | Enterprise seeking simplicity with operator management | Small teams with low call volume |
Teams Phone with Calling Plans is a 100% Microsoft solution. This means that during a Teams outage, your organization cannot be reached by phone. For organizations where phone availability is business-critical, Direct Routing via uWebChat Voice offers more resilience: voice routing runs via a separate path and does not depend on Teams availability.
Explore uWebChat Voice with Direct RoutingDoes your organization have a reception, helpdesk or customer service team? Then you need more than standard Teams telephony.
EXPLORE UWEBCHAT VOICETeams Phone with Microsoft Calling Plans is the fastest way to activate business telephony. No hardware, no external vendors — just Microsoft 365.
We activate Teams Phone and Calling Plans licenses in your Microsoft 365 environment.
Request new numbers or port existing numbers to Microsoft.
Configure call queues, auto attendants and forwarding rules in Teams Admin Center.
Your team calls directly via Teams — on laptop, smartphone or desk phone.
With Microsoft Calling Plans you pay a fixed price per user per month. Phone numbers, calling minutes and management are all included in Microsoft 365.
| Component | Cost | Details |
|---|---|---|
| Microsoft Teams Phone Standard | €9.14 /user/month | Microsoft Teams Phone Standard add-on (annual license, billed monthly). Required for calling via Teams. |
| Domestic Calling Plan | From €5.46 /user/month | Domestic calling via Microsoft (annual license, billed monthly). 120 minutes for €5.46 or unlimited domestic for €10.92 per month. |
| Teams Phone + Calling Plan bundle | €20.06 /user/month | All-in-one: Teams Phone + domestic calling in one license (annual license, billed monthly, zone 2/NL). |
An organization with 25 employees pays approximately €365 per month separately (25 × €9.14 Teams Phone + 25 × €5.46 Calling Plan 120 min) or approximately €500 with the bundle (25 × €20.06). Teams-to-Teams calls are completely free. For organizations with contact center needs, uWebChat Voice with Direct Routing is often more cost-effective.
To start calling via Microsoft Teams, your organization needs the following:
Teams Phone with Calling Plans replaces virtually any existing phone system:
Start business telephony in Teams today. Schedule a call and we'll get you up and running within a day.
Everything you need to know about business calling via Microsoft Teams
Teams Phone licenses start from €8 per user per month. With Direct Routing through Universal Cloud, you save up to 40% on call costs compared to traditional telephony. Contact us for a custom quote.
Yes, through number porting, all your existing phone numbers can be transferred to Microsoft Teams Phone. The porting process takes an average of 2-3 weeks and Universal Cloud handles everything for you.
With Microsoft Calling Plans, you pay Microsoft for call minutes. With Direct Routing through Universal Cloud, you connect Teams to your own SIP trunk, which is up to 40% cheaper. Direct Routing also offers more flexibility and retention of existing numbers.
Yes, with the Microsoft Teams app on your smartphone, you can call anywhere with your business number. Incoming calls arrive on all your devices: desktop, laptop, and mobile. One number, reachable everywhere.
A standard Teams Phone implementation takes 2-4 weeks, including number porting and training. Universal Cloud handles the complete migration with minimal downtime for your organization.
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