The Universal Service Desk agents are our IT hospitality agents. As the first point of contact for our customers, in the Netherlands and abroad, your drive is to provide the best possible service to our customers. The Service Desk agent is the main hub to our customers and team; managing service levels and gathering and providing information to our customers for them to optimize the use of Cloud services.

Daily tasks are to manage first line communications with our customers and team, by phone, e-mail and chat and to organize and manage service desk activities and service levels. Activities are performing and assigning tasks to team members and manage follow up, test software and services, creating user manuals and reports for our customers. A service desk agent also performs asset management tasks; enrolling and configuring devices and provide instructions to endusers.