Many live chat bots miss out on this easy and important feature: the ability to set your opening times. And don’t worry, an intelligent chatbot offers options outside your service times to service your customers 24/7.
Your chatbot can switch modes or messages based on your agents’ status with uWebChat. For instance, you can show a “leave a message” option when your agents are offline, and gather your customers’ or clients’ information and questions. The first agent who is online will get the message and can follow up right away.
Provide fast, 24/7 customer service: AI chatbots can handle common questions and issues from your customers or clients, provide instant and accurate answers, without making your customers wait or feel frustrated. They can also work around the clock, even when you are offline or busy with other things. This way, you can ensure that your customers are always satisfied and loyal to your brand.