Embracing the Future with Microsoft Copilot; A Guide

Microsoft Copilot

On February 7, 2023, Microsoft unveiled its latest innovation, Microsoft Copilot. Designed as a successor to the retired Cortana, Copilot marks a significant advancement in AI chatbots, powered by Microsoft’s proprietary Prometheus model which is based on OpenAI’s GPT-4 architecture. From composing poetry to generating songs, Copilot’s versatility showcases its foundation in both supervised and reinforcement learning techniques, making it a robust conversational partner. 

The Evolution of Microsoft Copilot

Initially launched as Bing Chat, Microsoft has strategically integrated this technology into Bing and Microsoft Edge, evolving the brand into what is now universally known as Microsoft Copilot. This integration offers seamless access for Microsoft 365 business subscribers, ensuring a secure and private exchange of information that does not contribute to further AI training. 

During Build 2023, Microsoft took a step further by integrating Copilot directly into Windows 11 via the taskbar, enhancing user interaction with AI. This integration is further extended with the introduction of a dedicated Copilot key on Windows keyboards, first seen in devices like the Surface Pro 10 and Surface Laptop 6.

Global Rollout for Windows

As of April 2024, Microsoft’s strategic rollout of Copilot integration in Windows has not yet reached the European Union. Now Copilot is available in North America and selected regions across Asia and South America. 

It’s expected that later this year Copilot in the EU will also be integrated within Windows 11. The good news for the Netherlands is that the Dutch language is already supported in Copilot for MS 365. Read more in our news item: announcing Copilot in Dutch language

Microsoft 365 Copilot: Enhancing Business Operations

Microsoft 365 Copilot has become an indispensable tool for business users, where it excels by adhering strictly to data security standards and leveraging existing permissions to safeguard information. This careful handling of data is paramount, especially as organizations continue to navigate the complexities of content management and privacy.
Before enabling this for an organisation Universal’s role as a trusted security advisor is to make sure that the current security measurements are sufficient to avoid sensitive information showing up when Copilots writes results.

Microsoft 365 Copilot transforms how professionals use applications like Outlook and Teams by automating and enhancing everyday tasks.

Copilot in Outlook
  • Email Management: Automatically sorts incoming emails into priority levels, and provides summaries of lengthy email threads.
  • Scheduling: Helps in finding optimal meeting times by analyzing participants’ availability and preferences.
  • Drafting Responses: Suggests context-aware replies to emails, saving time and maintaining consistency in communications.
Copilot in Teams
  • Meeting Efficiency: Generates meeting agendas and follow-up tasks automatically from the discussion points listed in the meeting invite.
  • Project Coordination: Facilitates project updates by summarizing key communications and tracking action items across conversations.
  • Real-Time Assistance: Offers real-time answers and documents retrieval during meetings, enhancing decision-making with immediate information access.
The Power Platform Copilot
We believe in a Touch of Power. The introduction of Power Platform Copilot represents a leap in controlling business workflows through Power Automate, allowing users to harness AI in creating sophisticated applications. This integration is part of Microsoft’s commitment to delivering comprehensive AI solutions across its suite of products.
Dynamics 365 Copilot
For those utilizing Microsoft Dynamics 365, the Dynamics 365 Copilot offers AI-driven support tailored to various business sectors such as sales, service, and marketing, streamlining processes and enhancing productivity.
GitHub Copilot
Microsoft Github Copilot stands out as a pioneering AI co-programming tool, integrated within Visual Studio Code and developed in collaboration with GitHub and OpenAI. This tool epitomizes the future of software development, where AI’s role transcends code generation, reshaping developer interactions with their tools.
Copilot for Sales and Service
Copilot extends its capabilities into CRM platforms like Dynamics 365 and Salesforce, offering transformative enhancements such as real-time insights during sales calls, automated brief creation for pitches, and streamlined case resolutions in customer service. These integrations not only improve efficiency but also provide a deeper level of engagement within these platforms.
Copilot for Sales aids sellers and sales managers in the following ways:
  • Creating briefs for sales pitches preparation directly in Word.
  • Summarizing emails in Outlook to highlight relevant buying signals
  • Crafting emails in Outlook that incorporate pertinent details about products, accounts, relationships, and opportunities, drawn from their CRM system and Microsoft Graph.
  • Adding leads and updating CRM records without leaving Outlook.
  • Accessing notes for meeting preparation and real-time sales insights during calls via Teams.
  • Reviewing summaries of sales meetings in Teams, which include analysis of conversations, identification of key sales terms and KPIs, and recommendations for next steps.
  • Establishing deal rooms in Teams that are integrated with CRM data for collaborative engagement.

Copilot for Security: Revolutionizing Organizational Security

In March 2023, Microsoft introduced a groundbreaking development in AI-powered security with the launch of Microsoft Security Copilot. As a generative AI solution, it enhances organizational defences by combining extensive security expertise and global threat intelligence from Microsoft. This AI-driven tool empowers security teams, providing them with the tools to accelerate response times, improve threat detection, and streamline security operations, ultimately saving up to 40% in time on core security tasks.

Licenses and costs

As CSP-partner Universal can provide your organization with the required licenses to use one or more Copilots. As a trusted advisor currently managing hundreds of tenants we help you optimize usage of your existing per user licenses or Azure Compute resources needed to get started. Read more about chosing the right AI solution for your organization


Microsoft Copilot represents more than just an evolution of digital assistants—it is a cornerstone of modern AI integration in professional environments. As it continues to evolve, we can anticipate even more innovative features and integrations. At Universal, we are excited to help you explore these advancements and leverage the transformative power of AI in your daily operations. Not only with adoption sessions for you users but also running pilot programs or work together with IT departments to disclose information system by building custom Copilots or Plugins.

Discover the future of AI with us at Universal and explore how Microsoft Copilot can elevate your business and operational efficiency.

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