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uWebchat Voice has a renewed uWallBoard
Updated uWallboard for uWebChat Voice – More insight, less hassle

📊 Updated uWallboard for uWebChat Voice – more insight, less hassle

Published: October 23, 2025

At Universal, our mission is to create powerful, user-friendly solutions that truly make a difference in customer contact. With uWebChat Voice, we already offer an integrated business telephony and contact center solution that helps organizations make customer interactions more efficient and personal. Today, we proudly introduce a major improvement: the updated uWallboard.

What is the wallboard?

uWallboard is the beating heart of your contact center. It provides real-time insight into your team's status:

  • 📞 Number of active calls
  • 👥 Availability of employees
  • ⏳ Number of waiting customers

This information is crucial for quick decision-making, reducing wait times, and increasing customer satisfaction.

What's new?

We listened to your feedback and completely revamped the wallboard:

  • 🔁 Longer session duration (Time to Live)
    No more frustration from repeated logins. The wallboard now stays active much longer on external screens, ideal for use on large displays in office environments or on the work floor..
  • ⚙️ More user-friendly management
    Settings are easier to adjust, allowing you to quickly respond to changes in your team or processes.

Why this matters

A well-functioning uWallboard is essential for any contact center. It helps your team act proactively, identify bottlenecks, and improve the customer experience. With this update, it's even easier to stay in control of your accessibility and performance.

More than just a wallboard: discover uWebChat Voice

The updated uWallboard is just one of the many powerful features of uWebChat Voice. Consider:

  • Smart call routing based on availability and skills
  • Integration with Microsoft Teams for seamless communication
  • Call recording and transcription for quality monitoring
  • Real-time reports and historical analysis
  • AI support for automatic answering and forwarding

Curious how uWebChat Voice can help your organization grow? Discover all the possibilities at universal.cloud/uwebchat-voice.