New Universal Customer Portal: more control, speed, and clarity
Universal Cloud is proud to announce the launch of its renewed Universal Customer Portal — a major step forward in customer self-service, transparency, and direct communication. Built on a completely new technical foundation, the portal offers a faster, more flexible, and future-ready experience.
A Touch of Power — now at your fingertips
The new portal is designed to empower customers with:
- Streamlined navigation across all sections — support, dashboard, apps — with a single login
- Real-time insights into service status, support trends, and organizational contacts
- Direct access to engineers via live chat, with instant escalation to calls or video meetings when needed
- A powerful Knowledge Base for quick self-service and troubleshooting
Thanks to the integration with Microsoft’s Power Platform, new features and improvements can be rolled out faster than ever — and customers will feel the difference.
What’s new?
- Live Chat: Skip the ticket queue and connect directly with our experts. Secure, instant, and personal.
- Dashboard: Get tailored insights into your organization’s support activity and frequently asked topics.
- Knowledge Base: Access practical guides and articles to solve issues independently — or reach out to our team.
- Status Page Integration: View real-time service updates directly within the portal.
What stays the same?
Ready to explore?
Log in today using your existing credentials and discover the new portal experience. We’re excited to hear your feedback — because this is just the beginning.