Real-time insights & major updates to Universal Customer Portal
Over the years, we have created numerous powerful portals for various purposes for our customers. Now it’s time to bring that same level of innovation and transparency to our own customer portal with a series of updates. Starting with real-time insights to the Universal Customer Portal.
A new Touch of Power in Universal Customer Portal
We are excited to announce a series of major updates to our customer portal, designed to make it even more user-friendly, transparent, and powerful. Our goal is to empower our customers with the tools they need to manage their services effortlessly.
Now live in Customer Portal: Powerful Power BI Integration & Single Sign on
Real-time insight
One of the standout features of this update is the introduction of real-time insights into activities performed by our team in support tickets and customer projects. This means that customers can now track the progress of their requests and projects as they happen, providing a level of transparency that was previously only available by the end of the month.
Enhanced Single Sign-On Experience
We’ve made adjustments to the authorization process for the Universal Customer Portal to provide a smoother and more efficient single sign-on experience when you access the support section of the Universal Customer Portal. These improvements ensure that accessing the portal is easier because of a fully single sign-on experience.
Upcoming in Customer Portal: knowledge base & support bot
Knowlegde base articles for enhancing selfservice
We’re excited to announce the addition of a new section to our customer portal dedicated to knowledge articles! These articles reflect our experience and expertise accumulated over the past 20 years. Our goal is to provide our customers with access to this valuable knowledge, helping you achieve even greater efficiency in your endeavors.
Universal support bot for AI chat and live chat with our support team
We’re thrilled to announce the addition of a virtual assistant bot to our customer portal! Most of our customers are already familiar with our live chatbot uWebChat. Soon, this intelligent assistant will also have access to our extensive knowledge articles, making it a powerful add-on to enhance your experience. With this bot, you’ll be able to quickly find answers and solutions, leveraging our 20 years of expertise for even greater efficiency. The standout feature of uWebChat’s AI & Live Assistant is its ability to seamlessly transition to a live agent.
These new customer portal features embody our slogan, "A Touch of Power," by providing enhanced real-time insights and seamless access to our extensive knowledge base through a virtual assistant. Together, these improvements empower our customers with the tools and information they need for maximum efficiency and success.
