Support Center
Get the help you need with our cloud services and solutions.
Browse by Product
Select a product to find relevant documentation and support resources.
CONNECT Cloud
Support for uWebChat, Teams Phone, and communication solutions.
SECURE Cloud
Support for Security as a Service, compliance, and protection solutions.
uWebChat
Documentation and support for the uWebChat platform.
Teams Phone
Support for Microsoft Teams Phone and telephony solutions.
Security as a Service
Support for managed security services and compliance.
Remote Assistance?
Download our app for remote assistance from our support team.
Read Our Latest Support Articles
Find answers to common questions and learn more about our services.
Microsoft 365 CSP Pricelist
Download Microsoft 365 CSP Pricelist for NCE (Commercial) pricing, non-profit pricing and academic pricing.
Outbound Call Rates – Teams Phone, VoIP, uWebChat Voice
View our outbound call rates for Teams Phone, VoIP, and uWebChat Voice services.
Authorize Universal IT as Cloud Solution Provider (CSP)
Access the link to authorize Universal IT as your Cloud Solution Provider.
Service Level Agreement Microsoft Cloud Services
SLA for Microsoft Cloud Services provided by Universal IT.
Activate Teams users for Direct Routing
Technical guidance on enabling Microsoft Teams calling via Direct Routing.
Need More Help?
Our support team is here to help you with any questions or issues. Contact us through one of the channels below.
Email Support
support@universal.cloudBusiness Hours
Monday - Friday, 9:00 - 17:00 CET
Premium Support
Get priority support with faster response times and dedicated account management.
- 24/7 emergency support
- Dedicated account manager
- 4-hour response time SLA
- Proactive monitoring