ServiceNow integration for Microsoft Teams
Recognize ServiceNow incidents and callers during your Teams call.
uContactManager connects Microsoft Teams to ServiceNow. On an incoming call Teams immediately shows the caller with open incidents, priority and assignment group — as an Adaptive Card, without searching in ServiceNow.
ServiceNow context right in Microsoft Teams
uContactManager matches the calling number to the caller in ServiceNow and shows active incidents, their state, priority and assignment group. Your ITSM team works from Teams with the full ServiceNow context within reach.
What the integration does
Caller recognized instantly
Phone numbers are linked to the caller in ServiceNow via the ServiceNow API.
Incidents, priority and state
See open incidents with their priority, state and assignment group right on the call.
Open the ServiceNow record
Jump from the Adaptive Card straight to the incident in ServiceNow.
See it in action
This is how the customer context appears in Microsoft Teams.
More integrations
uContactManager connects to more systems
See how uContactManager also works with your other CRM, service desk and ERP applications.
All integrationsReady to connect ServiceNow to Teams?
Discover how uContactManager surfaces your customers' ServiceNow context live in Microsoft Teams.
Frequently asked questions
uContactManager recognizes the caller in ServiceNow and shows open incidents with priority, state and assignment group — as an Adaptive Card in Microsoft Teams.
Yes. With the 'Add work note' popup you write a work note to the incident from the call — handy for time tracking and follow-up, without navigating to ServiceNow.
No. The integration runs via the ServiceNow API and everything appears in the standard Microsoft Teams client. Universal Cloud sets it up securely.
Want the technical detail?
Download the technical datasheet with the full way of working, the access required and all security measures — intended for your IT and security teams.
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