Zendesk integration for Microsoft Teams
Recognize Zendesk tickets and requesters during your Teams call.
uContactManager connects Microsoft Teams to Zendesk. When a customer calls, Teams immediately shows the requester with open tickets, priority and status — as an Adaptive Card, without searching in Zendesk.
Zendesk context right in Microsoft Teams
On an incoming call uContactManager matches the number to the requester in Zendesk and shows active tickets, their status, priority and the assigned agent. Your support team works faster with the full Zendesk context in Teams.
What the integration does
Requester recognized instantly
The phone number is linked to the Zendesk user via the Zendesk API.
Tickets, status and priority
See open tickets with their status, priority and assigned agent right on the call.
Open the Zendesk ticket
Open the ticket straight in Zendesk from the call.
See it in action
This is how the customer context appears in Microsoft Teams.
More integrations
uContactManager connects to more systems
See how uContactManager also works with your other CRM, service desk and ERP applications.
All integrationsReady to connect Zendesk to Teams?
Discover how uContactManager surfaces your customers' Zendesk context live in Microsoft Teams.
Frequently asked questions
uContactManager recognizes the requester in Zendesk and shows open tickets with status, priority and assigned agent — as an Adaptive Card in Microsoft Teams.
Yes. With the 'Add internal note' popup you add an internal note to the ticket from the call — handy for follow-up and time tracking, without opening Zendesk.
No. The integration runs via the Zendesk API and everything appears in the standard Microsoft Teams client. Universal Cloud handles the secure configuration.
Want the technical detail?
Download the technical datasheet with the full way of working, the access required and all security measures — intended for your IT and security teams.
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