Jira integration for Microsoft Teams
Recognize Jira Service Management requests during your Teams call.
uContactManager connects Microsoft Teams to Jira Service Management. On an incoming call Teams immediately shows the reporter with the request, status and conversation thread — as an Adaptive Card, without searching in Jira.
Jira context right in Microsoft Teams
uContactManager matches the calling number to the reporter in Jira Service Management and shows the service request, its status, the request number and the latest replies. Your team answers with full context.
What the integration does
Reporter recognized instantly
The phone number is linked to the reporter in Jira via the Jira API.
Request, status and thread
See the service request, status, request number and latest replies right on the call.
Open or update the request
Open the request in Jira or add an internal note, straight from the call.
See it in action
This is how the customer context appears in Microsoft Teams.
More integrations
uContactManager connects to more systems
See how uContactManager also works with your other CRM, service desk and ERP applications.
All integrationsReady to connect Jira to Teams?
Discover how uContactManager surfaces your customers' Jira context live in Microsoft Teams.
Frequently asked questions
uContactManager recognizes the reporter in Jira Service Management and shows the service request with status, request number and the latest replies — as an Adaptive Card in Microsoft Teams.
Yes. With the 'Add internal note' popup you add an internal note to the request from the call — handy for follow-up and time tracking, without opening Jira.
Yes. The integration is built for Jira Service Management and works via the Jira API. Agents work in the standard Microsoft Teams client; no extra software needed.
Want the technical detail?
Download the technical datasheet with the full way of working, the access required and all security measures — intended for your IT and security teams.
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