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Announced: reports and insights in Universal Customer Portal

Empowering our customers with self-service capabilities

As a data-driven company, we believe in empowering our customers with self-service capabilities. Our slogan, “A Touch of Power,” reflects our commitment to providing you with the tools and information you need to succeed.

Support and Project reports in Universal Customer Portal
We are excited to announce a significant change in how we deliver our support reports. In the upcoming months, support reports will no longer be sent via email but will instead be published directly in the Universal Customer Portal.
Benefits of reports in the Universal Customer Portal

  • Enhanced Accessibility: The portal allows multiple individuals within your organization to access the reports. This is particularly beneficial as the invoice contact is not always the person who needs to review the support reports.

  • Increased Security: In line with our policy to limit email usage, especially for sensitive data, this change ensures that support reports, which can contain sensitive information, are accessed securely through the portal.

  • Powerful Analytics with Power BI: By leveraging Power BI, we provide our customers with richer features and interactive capabilities compared to static PDF documents. This allows for more dynamic and insightful data analysis.

  • Improved Insights: We are currently working on better SLA reports and insights. These will soon be available as dashboards within the customer portal, providing a comprehensive view based on support activities.

Universal Customer Portal insights

The Universal Customer Portal at Universal.cloud offers a range of features and benefits designed to enhance user experience and streamline service management and business processes
Support Module
Create support request, view the latest actions and status of your ticket or even view historic support data for analyses and insights.
Manage services - DNS & uCallManager
Manage domains, subdomains, add DNS records like NS, A, WWW, TXT, TTL etc.  The Universal Customer Portal is also your webbased portal to manage your uCallManager (Teams Telephony). 
Real time and direct access to Microsoft 365 licensing
Instantly add Microsoft 365 licenses and services. 100% self-service, allowing customers to manage their Microsoft subscriptions seamlessly.
Finance and contract management
Download invoices & reports. Access detailed contract information.

Benefits of Universal Customer Portal

  • Enhanced Control: Users have complete control over their domain management, service permissions, and Microsoft 365 licenses.
  • Improved Efficiency: Streamlined processes improve overall efficiency.
  • Transparency: Detailed changelogs and access to historic support data ensure transparency and accountability.
  • Security: Secure management of domain names, services, and Microsoft licenses, with permissions granted only to authorized individuals.
  • Self-Service Convenience: Customers can manage their Microsoft 365 subscriptions independently, reducing the need for support intervention.
Access Portal

Are you a Universal customer and don’t have access to the portal or one of its features?

We’re here to help! If you need access to the Universal Customer Portal or any of its features, please reach out to our support team. We’re committed to ensuring you have all the tools and resources you need to manage your services efficiently.

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