uWebChat Voice management portal & dashboard

The management portal is the central place for managing your uWebChat Voice telephony. You can access the portal at portal.universal.cloud.

Logging in

Log in with the credentials provided to you by Universal Cloud. You can also request a password reset. Please contact Universal Cloud Support if you experience any issues.

After logging in you will reach the main page. Click the uWebChat Voice button on the left side to manage telephony settings.

Dashboard

The dashboard shows a quick summary of your call queues, agents and holidays. Click the tiles or use the left menu to navigate to specific settings.

uWebChat Voice Dashboard

The left menu contains the following sections:

• Queues: — Manage your call queues and settings
• Agents: — Manage agents (users) in your organization
• Holidays: — Set public holidays and closing days
• IVR: — Configure interactive voice response menus
• Audio Library: — Manage audio files for queues and IVR
• Recordings: — Listen to call recordings
• Reporting: — View statistics and reports
• uWallBoard: — Real-time overview of queues and calls

Users and permissions

Multiple users within your organization can manage the portal. Every menu item (Queues, Agents, Holidays, etc.) has separate read and write permissions. This makes it possible to give users access to specific sections only.

Please contact Universal Cloud Support for user management and permission configuration.