uWebChat Voice audio library & call recording

uWebChat Voice offers a comprehensive audio library for managing audio files, and optional call recording for listening back to conversations.

Audio Library

The Audio Library provides an overview of all uploaded audio files. These files can be attached to queues (welcome message, hold music) and IVR menus (prompts).

Audio Library overview

Upload audio

Click the plus sign (+) to upload a new audio file.

Upload audio

Audio requirements

Audio files must meet the following specifications:

• Format: .WAV
• Audio stream: Mono
• Bitrate: 8-Bit (8000 Hz)
• Maximum file size: 15 MB

Other formats are not supported.

Call Recording

When call recording is enabled on a queue, all calls are automatically recorded. You can listen to recordings from the Recordings menu.

Call recordings

Search and listen to recordings

• Use Get Recordings to retrieve all recordings (without filters)
• Filter by month, day and hour for a specific period
• Click a call to play it using the media player at the top of the screen
• Use the three-dot menu next to the media player to download a recording

Displayed information

• Call To: — The called number
• Date & Time: — Date and time of the call
• Duration: — Duration of the call

Enable call recording

Call recording is enabled per queue via the queue settings. Go to the queue, click Edit Queue and set Enable Audio Recording to Yes.