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Refocusing Our Efforts



Published on 02 Mar 2021 in INTELLIGENT COMMUNICATIONS

An increase in digitisation, a pandemic, and our clients' growing needs continue to completely change the way we all work, have seen many businesses move from an on-premise to a cloud-based service for better accessibility and control.

This means that we've also had to change the way we work here at Universal, and we’d like to explain how this will benefit all of us moving forward.

Why a Change Was Needed

We've kept busy for the last few years, making new products and services to improve our solution. We've grown rapidly, and so have you. We felt it's high time to let our brand grow as well, into one that can better match the growing demands of the industry.

Digital transformation is happening across all industries. The need for more agility and flexibility is a shared challenge across businesses large and small. With remote working becoming the norm, security and accessibility are critical.

Given the unprecedented impact of the pandemic, it's only natural that businesses are now striving to be in full control of their services and solutions. After all, the future is uncertain. Unfortunately, no crystal ball holds the answer; we simply have to adapt our solutions to move forward into the future.

The world is now changing faster than it used to, and businesses worldwide are looking to change their infrastructure to adopt new digital solutions that open up to new services.

How It Benefits You

We see how our clients are taking a more active interest in how things work. And our business model has changed from a subscription-based service to an ongoing consultancy where we train our clients and open up new solutions and services.

Curiosity has peaked; our clients are now asking the right questions – questions that we rarely received two years ago.

The mindset has shifted from "It's a cloud solution, and it's working" to a more curious thought process. This is great because we want you to feel confident and in control when using our services.

We've always believed that our customers should be the ones in control; you should know what we're doing, how we do it, and how you can control it with complete transparency.

Some of our most powerful tools weren't being used to their fullest potential. But our shift towards a consultancy approach allows our clients to maximise our tools' efficiency.

What It Means for the Future

We felt that only providing a service is not enough; we want to share our expertise with you and improve your services and efficiency.

The IT infrastructure landscape has changed, parts of the cloud are in Azure, and some of it is on-premise. Our aim is to provide an overview of the whole landscape to provide the best integrated servers to enable more features in Microsoft 365 and Azure.

And more changes is afoot here at Universal – with a new brand and website in the works. Watch this space!

Want to learn more about our solution? Get in touch today!