As of 13 November 2026, version 2.2 of our data processing agreement applies. The reason: you can now order our services, such as uBackup and uCompose, directly through the website and pay online. For this, we have added Stripe as a sub-processor.
Why Stripe
When you order a service through the website, the payment is handled by Stripe, one of the largest payment platforms in Europe. Stripe records your payment details and handles the monthly billing of your subscription. Because Stripe processes data of our customers in doing so, it belongs in the data processing agreement.
What Stripe does and does not process
- Only what the payment requires: company name, contact details and payment details.
- No access to your data: Stripe cannot access the data in our services, such as the content of your backups.
- European contracting party: the agreement is with Stripe Payments Europe in Ireland. Where data is transferred to the United States, this is done under the EU Standard Contractual Clauses and the EU-US Data Privacy Framework.
- Only for online orders: if you do not order through the website, Stripe does not process any of your data.
Where can you find the data processing agreement?
As a customer, you can find version 2.2 of the data processing agreement, including the current list of sub-processors, in the Universal Customer Portal, where we also announce changes to the list. Not a customer yet? Request the data processing agreement.
What does this mean for you?
You don't need to do anything. The updated data processing agreement applies automatically. If you object to the new sub-processor, or would like to know more about how we handle your data, please email so@universal.cloud.
