*Last updated: October 17, 2026*
ConnectWise, the supplier of the Microsoft 365 backup we manage for many of our customers, informed us this morning of a security incident. ConnectWise identified unauthorized access to application identities within the ConnectWise Cloud Backup (formerly SkyKick) environment. As a precaution, ConnectWise has shut off Cloud Backup application access. As a result, no new backups are made until further notice.
On this page we share what we know as fully as we can, and we will update it as soon as there is news.
What we know now
- Backups are temporarily paused. Until ConnectWise restores the service, no backups of your Microsoft 365 environment are made and no restores can be performed.
- No indicators that backup data has been compromised. According to ConnectWise, there are no signs to date that customer backup data has been accessed or stolen. The investigation and remediation are ongoing.
- Your existing archive remains intact. The backup archive is not affected by the interruption and will be accessible again once the service is restored.
- Your Microsoft 365 environment works as usual. Mail, Teams, OneDrive and SharePoint work normally. Only the backup service is affected.
What you can do now
Be careful when deleting data. While no new backups are made, recently deleted items can only be recovered through the built-in Microsoft 365 options: the Deleted Items folder in Outlook and the OneDrive and SharePoint recycle bins.
What we are doing
We are monitoring the situation closely. Once the service is restored, we will run checks to confirm that our customers' backups are running fully again. When there is new information, we will update this page and inform you directly.
Do you have questions about your situation? Feel free to contact us at support@universal.cloud or call +31 26 202 0020. We are happy to help.
