Connect Cloud
uWebChat Voice
Advanced Omnichannel Contact Center for Microsoft Teams
Transform Microsoft Teams into a powerful contact center platform with advanced call routing, real-time dashboards, comprehensive reporting, and omnichannel capabilities.
Beyond Basic Teams Calling
Microsoft Teams is already heavily used in many organizations for chat, peer-to-peer calling and conferencing. uWebChat Voice takes it to the next level by adding enterprise contact center features.
Integrate telephony into Microsoft Teams with Phone System features and Direct Routing. Keep your existing phone numbers without porting to Microsoft or buying Calling Plans. Add advanced capabilities like wallboards, custom caller ID, comprehensive reporting, call recording, and CRM integration.
Advanced contact center features
Enterprise-grade capabilities that transform Teams into a complete contact center
Advanced call routing
Intelligent routing based on presence/availability, multiple hunting methods, agent prioritization, and skill-based routing for optimal call distribution.
Real-time wallboards (uWallboard)
Live visual dashboards displaying queue status, waiting calls, agent availability, and performance metrics at a glance.
Comprehensive reporting
Clear insights into service levels, wait times, call volumes, and agent productivity through intuitive dashboards and detailed analytics.
Call recording & playback
Record conversations for quality assurance, training, and compliance. Access recordings through the uWebChat Voice portal with logical organization.
CRM integration (uContactManager)
Display contact information from your CRM, ERP, or helpdesk application directly in Teams during calls for better customer context.
Custom caller ID
Set custom caller ID for outbound calls, ensuring professional presentation and brand consistency.
Omnichannel support
Handle voice calls, webchat, and WhatsApp conversations from a single unified interface in Microsoft Teams.
Teams & SIP Compatibility
Connect both Teams users and SIP devices (phones, doorbells, fax machines) to the same platform for maximum flexibility.
Service hours & holidays
Define opening hours and automated actions for after-hours (voicemail, prompts, call forwarding) through an easy-to-manage portal.
How uWebChat Voice Works
Seamless integration with Microsoft Teams for enhanced calling capabilities
Direct Routing Setup
Connect your existing phone numbers to Microsoft Teams via Direct Routing without porting numbers or purchasing Microsoft Calling Plans.
Agent groups & departments
Use Office 365 groups or define custom groups and departments. Organize agents, set up queues, and determine priority for optimal call handling.
Configure call flows
Set up intelligent call routing based on availability, skills, and business rules. Configure auto-attendants and queue behaviors.
Deploy wallboards
Install real-time dashboards throughout your office to give teams visibility into queue status, waiting calls, and performance metrics.
Integrate CRM/ERP
Connect uContactManager to your business applications (Dynamics, Salesforce, Zendesk) to display customer information during calls.
Monitor & optimize
Use comprehensive reports and analytics to identify trends, optimize staffing, and improve service levels continuously.
Perfect for
Organizations that need enterprise contact center capabilities in Microsoft Teams
Customer Support Centers
Handle high call volumes with intelligent routing, queue management, and real-time visibility into team performance.
Sales teams
Integrate CRM data, track call metrics, and use custom caller ID to present a professional image to prospects and customers.
Help desk operations
Route support calls efficiently, display ticket information during calls, and maintain comprehensive call records for quality assurance.
Multi-site organizations
Coordinate calling across multiple locations with centralized management, unified reporting, and flexible agent groups.
Compliance-sensitive industries
Meet regulatory requirements with call recording, audit trails, and detailed reporting capabilities.
Omnichannel support
Manage voice, webchat, and WhatsApp interactions from a single platform, giving agents complete customer context.
Why choose uWebChat Voice
Keep your numbers
No need to port numbers to Microsoft or buy Calling Plans. Connect your existing infrastructure via Direct Routing.
Real-time visibility
Wallboards and dashboards provide instant insight into queue status, agent availability, and performance metrics.
Complete integration
Works seamlessly with Microsoft Teams, Office 365 groups, and your CRM/ERP systems for unified communication.
Related Services
Often combined with uWebChat Voice
Ready to transform Teams into a Contact Center?
Discover how uWebChat Voice can enhance your Microsoft Teams calling with advanced contact center features.
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