uPulse
Know how reachable you are, every day
uPulse sends you a clear report on your telephony: how many calls came in, how many were answered and who you still need to call back. With a summary and recommendations written by AI.
Your reachability at a glance
The uWebChat Voice portal holds all the figures on your telephony. But who has time to go through dashboards every day? uPulse does it for you. Per day, week, two weeks or month you get a report that tells you in plain language how it went, what stands out and what you can do.
What a uPulse report contains
Not raw data, but answers to the question: how reachable were we?
Summary in plain language
At the top, a few sentences tell you how it went. You do not need to read charts to know whether you were reachable.
What stands out
uPulse shows what went well and what needs attention, such as long waiting times or callers hanging up during the welcome message.
Concrete actions
You get recommendations you can act on right away, such as a caller who has not been called back yet.
Per queue and per employee
See how many calls each queue and each employee answered and how long callers had to wait.
Over the course of the day
A chart shows per hour or per day how many calls came in and when it was busiest.
Careful with data
Caller numbers are partly masked in the report, so you can call back without the full number being passed around.
Frequently asked questions about uPulse
uPulse is a report on your telephony through uWebChat Voice. Per day, week, two weeks or month it tells you how many calls came in, how many were answered and what could be better, with a summary written by AI.
For organisations that call through uWebChat Voice and want to know how reachable they are, without building reports or going through dashboards themselves.
Yes. uPulse is part of uWebChat and uses the call data from the uWebChat platform.
A summary, the key figures such as answered calls and waiting times, what stands out, recommended actions, the pattern per hour or per day, figures per queue and per employee, and an overview of missed calls.
Want to know how reachable you are?
Tell us how you handle calls today, and we will show you what uPulse tells you every day.