Service Level Agreement Microsoft Cloud Services

The Service Level Agreement for Microsoft Cloud Services provided by Universal IT through the Microsoft Cloud Solution Provider program is available for our customers.

Access the SLA

The full Service Level Agreement document is available in the Universal Customer Portal at https://portal.universal.cloud

What's Covered

This SLA covers all Microsoft Cloud Services provided through Universal IT's Cloud Solution Provider program, including:

• Microsoft 365: All business and enterprise plans
• Azure Services: Infrastructure and platform services
• Dynamics 365: CRM and ERP solutions

For Prospective Customers

If you're not yet a customer and would like information about our services and conditions, please contact our sales team.