Real-time Wallboards
Live insight into your contact center performance
Monitor queue status, waiting calls, agent availability and performance metrics at a glance with our powerful wallboard solution.
Always in control of your contact center
uWallboard provides real-time visual dashboards that give your team instant insight into queue status, ongoing calls and agent availability. Place screens throughout the office and keep everyone up-to-date at all times.
Queue monitoring
See at a glance how many calls are waiting, what the average wait time is and how your service levels are performing. Color-coded indicators automatically warn when thresholds are exceeded, so you can act immediately.
Agent overview
Track the status of all agents in real-time: who is available, on a call, in after-call work or on break. Perfect information for team leaders and supervisors to balance workload and respond to peak moments.
Fully customizable
Configure your wallboards exactly as you need them. Choose which metrics are displayed, customize colors and layouts, and create multiple dashboards for different teams or locations.
Wallboard capabilities
Everything you need for real-time contact center insight
Live data streaming
All data is updated in real-time without page refresh. See changes instantly as they happen.
Threshold alerts
Set SLA thresholds and receive visual alerts when wait times or queue lengths reach critical values.
Historical comparison
Compare current performance with historical data to recognize trends and identify patterns.
Multi-queue view
Monitor multiple queues simultaneously on one screen, or use separate screens per department.
Responsive design
Wallboards automatically scale to any screen size, from large TV screens to tablets.
Easy installation
Open the wallboard URL in a browser and you're ready. No software installation required.
See uWallboard in action
Discover how real-time wallboards transform your contact center.
Ready for real-time insight?
Schedule a demo and discover how uWallboard can help your team perform better.