Connect Cloud
uAnswer
Voice AI that answers your callers naturally
uAnswer answers incoming phone calls with natural speech. Callers simply ask their question out loud and get a spoken answer within seconds — day and night, without a queue. uAnswer starts in Dutch; support for more languages is coming soon.
Available to customers from 1 September 2026
An AI colleague on the phone
uAnswer picks up the phone for you, understands what the caller is asking and replies in natural, spoken language. Your organisation stays reachable by phone — even when everyone is busy or outside office hours.
Callers don't hit menus or press keys: they just talk, like in a real conversation. uAnswer listens, replies instantly and can be interrupted whenever the caller wants to add something. In the portal you decide what uAnswer knows about your organisation, and through a connection to your CRM, ERP or service desk uAnswer can handle calls independently instead of just forwarding them. At launch uAnswer handles calls in Dutch; support for more languages is coming soon. Available to customers from 1 September 2026.
What uAnswer does for you
A natural phone experience that helps your callers right away
Natural conversation
Talk like you would to a colleague
Callers simply ask their question out loud. No menus, no 'press 1 for…' — uAnswer understands what's being asked and responds in plain, everyday language.
Knows your organisation
You decide what uAnswer knows
In the portal you share the information uAnswer needs — documents, frequently asked questions and web pages. That way uAnswer gives answers that match your organisation, not generic AI knowledge.
Connects to your CRM, ERP or service desk
Context to handle calls end to end
Integrate uAnswer with your CRM, ERP or support application. uAnswer then recognises the caller, sees open tickets, orders or appointments and can handle a call independently instead of just forwarding it.
An answer within seconds
No waiting time
uAnswer responds almost instantly with a spoken answer, so a call flows just as smoothly as with a team member on the line.
Interrupt any time
You stay in control
Want to add or change something? Callers just talk over the AI. uAnswer stops, listens and continues with the new request — exactly like a real conversation.
Multiple calls at once
No more holding
uAnswer takes several calls at the same time, each as a separate conversation. Even during peaks, nobody is left waiting.
Reachable day and night
24/7, holidays included
uAnswer picks up whenever you want it to: outside office hours, at weekends or as backup for your team. Your callers always reach someone — or something.
Multilingual by design
Dutch now, more languages soon
uAnswer currently handles calls in Dutch. More languages are in development and coming soon, so you'll be able to help callers in different languages.
AI summary by email
Always know what was discussed
After every call you automatically receive a clear AI summary at an email address you configure. Follow up on every phone contact without listening in or taking notes.
How a call with uAnswer goes
From incoming call to spoken answer — in a few natural steps
A caller dials your number
An incoming call arrives on your own phone number, just like always.
uAnswer picks up and listens
The AI answers the call and greets the caller warmly.
The question is understood
The caller explains in plain words why they're calling. uAnswer understands the question without any menus.
You hear an answer right away
Within seconds uAnswer gives a spoken answer back in natural, everyday language.
Follow up or interrupt
The caller can add, adjust or ask follow-up questions — the conversation simply continues until the question is answered.
Summary by email
After the call, uAnswer automatically sends an AI summary of the conversation to an email address you configure, so you know exactly what was discussed and nothing slips through.
Set it all up in the portal
You manage uAnswer entirely yourself: decide what the assistant knows, connect your systems and test every answer — no technical knowledge needed.
Configure your AI agent
Set the persona, the welcome message, the language and which email address the call summary is sent to.
Feed uAnswer your knowledge
Upload documents, FAQs and web pages so uAnswer gives answers that match your organisation.
Test exactly like on the phone
Chat with the assistant in the portal and check the answers before you go live.
Where uAnswer makes the difference
Anywhere phone availability matters but time and people are scarce
First-line phone reception
Catch incoming calls, answer common questions and take pressure off your team.
Frequently asked questions
Opening hours, address details, the status of a request — uAnswer answers recurring questions instantly and consistently.
Outside office hours
In the evening, at weekends and on holidays your organisation stays reachable by phone, without extra staffing.
Handling peak moments
During busy periods uAnswer takes calls simultaneously, so callers don't end up on hold.
Shorter queues
Let uAnswer handle the simple questions so your team can focus on the more complex calls.
Questions about ongoing matters
Connected to your systems, uAnswer answers questions about open tickets, orders or appointments — and handles simple requests on its own.
Why organisations choose uAnswer
Never miss a call again
Every caller gets an answer, even when your team is busy or the office is closed.
No waiting time for callers
uAnswer picks up immediately and handles multiple calls at once — no one is left on hold.
Natural spoken contact
Callers talk the way they're used to and get a fluent, easy-to-understand spoken answer.
Related Services
Often combined with uAnswer
Want to hear uAnswer in action?
Book a demo and experience how uAnswer answers your callers with natural speech. Available to customers from 1 September 2026.
Book a demo