Connect Cloud

uWebChat

Live & AI Webchat for Microsoft Teams

Transform your website into a powerful customer engagement channel with AI-powered webchat integrated directly with Microsoft Teams. Combine the efficiency of AI automation with the personal touch of live agents.

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Intelligent customer engagement

uWebChat brings AI-powered webchat capabilities to your website, seamlessly integrated with Microsoft Teams for efficient customer communication.

Engage website visitors with intelligent chatbots that can answer common questions, qualify leads, and route conversations to the right team members in Microsoft Teams. When human expertise is needed, conversations are seamlessly handed over to live agents without losing context. Your team can manage all customer conversations directly from Teams, making it simple to provide excellent customer service.

uWebChat Capabilities

Powerful features that enhance customer engagement and streamline support

Seamless Microsoft Teams integration

Webchat conversations appear directly in Microsoft Teams. Your agents can respond to website visitors using the familiar Teams interface, alongside all other communications.

AI-powered chatbot

Intelligent chatbot handles common questions, provides instant answers, qualifies leads, and collects information before routing to live agents.

Live Chat with Agent Handover

Seamlessly transfer conversations from AI chatbot to live agents when needed. Full context is preserved, so customers never have to repeat themselves.

Real-time visitor insights

See who's on your website in real-time, what pages they're viewing, and proactively engage high-value visitors with personalized messages.

Custom branding & styling

Fully customizable chat widget that matches your brand colors, logo, and website design. Create a consistent experience for your visitors.

Multi-language support

Engage customers in their preferred language with multi-language chatbot capabilities and language detection.

CRM integrations

Connect with your CRM, ERP, or helpdesk systems to display customer information during conversations and automatically log interactions.

Proactive chat invitations

Trigger chat invitations based on visitor behavior, time on page, exit intent, or custom rules to increase engagement.

Chat Routing & Queuing

Intelligent routing based on chatbot outcomes, visitor data, or manual selection. Queue management ensures no conversation is missed.

How uWebChat works

Simple implementation, powerful results

Website integration

Add a simple code snippet to your website. The customizable chat widget appears on your pages, ready to engage visitors.

AI chatbot configuration

Configure your AI chatbot with common questions, answers, and conversation flows. The chatbot learns from interactions to improve over time.

Teams channel setup

Connect uWebChat to a Microsoft Teams channel. All webchat conversations appear in Teams where your agents can respond.

Routing & Handover Rules

Define rules for when conversations should be routed to live agents, which team members should receive them, and how queues are managed.

Branding & customization

Customize the chat widget appearance, welcome messages, proactive invitations, and conversation flows to match your brand and goals.

Monitor & optimize

Track chat metrics, visitor behavior, AI performance, and agent productivity. Use insights to continuously improve customer engagement.

Perfect for

Organizations that want to engage website visitors and provide excellent customer service

Customer Support

Provide instant answers to common questions with AI chatbot, and seamlessly connect customers to support agents for complex issues.

Lead generation

Engage website visitors proactively, qualify leads with conversational AI, and route high-value prospects to sales teams in real-time.

E-commerce assistance

Help shoppers find products, answer questions about shipping and returns, and reduce cart abandonment with timely assistance.

Professional services

Engage potential clients visiting your website, answer initial questions, and schedule consultations directly through webchat.

SaaS & technology

Provide instant support to trial users, help with onboarding questions, and convert visitors into customers with timely assistance.

Multi-site organizations

Centralize customer conversations from multiple websites into a single Teams environment with intelligent routing to regional or specialized teams.

Why choose uWebChat

Works where you work

No additional software needed - your team manages all customer conversations directly in Microsoft Teams alongside other communications.

AI efficiency, human touch

AI chatbot handles routine questions instantly, while complex issues are seamlessly transferred to live agents with full context.

Increase conversions

Proactive engagement and instant responses to visitor questions significantly increase lead generation and sales conversions.

Related Services

Often combined with uWebChat