Teams Phone
Transform your business communications with Microsoft Teams Phone. Replace legacy PBX systems with a modern, cloud-native telephony solution that integrates seamlessly with your Microsoft 365 environment.
Incoming call
+31 20 123 4567
📞
Answer
📱
Transfer
💬
Voicemail
50%
Cost reduction
Average savings vs traditional PBX
99.99%
Uptime SLA
Enterprise-grade reliability
< 24h
Deployment
For standard configurations
24/7
Support
Round-the-clock assistance
Enterprise-grade features
Everything you need for modern business communications, integrated into the tools your team already uses.
Direct Routing
Connect your existing PSTN infrastructure to Microsoft Teams with our certified SBC solutions.
Call queues & auto attendants
Professional call handling with intelligent routing, queuing, and automated responses.
Voicemail & transcription
Cloud voicemail with AI-powered transcription delivered directly to your inbox.
Mobile integration
Make and receive calls from anywhere using the Teams app on any device.
Call recording
Compliance-ready call recording with secure storage and easy retrieval.
Analytics & reporting
Comprehensive insights into call quality, usage patterns, and service adoption.
Direct Routing vs Operator Connect vs Calling Plans
There are three ways to make calls via Microsoft Teams. Universal Cloud helps you choose the best option for your situation and budget.
Direct Routing
Connect Teams to your own SIP trunk for maximum flexibility and cost savings.
- Up to 40% lower call costs
- Keep all your numbers
- Full control over routing
- Local Dutch support
Operator Connect
Microsoft-certified connection via a telecom operator, managed from Teams Admin Center.
- Easy activation in Teams
- Managed SBC infrastructure
- Certified quality
- Fast implementation
Microsoft Calling Plans
Buy calling minutes directly from Microsoft. Simple, but less flexible.
- Fully Microsoft managed
- No own infrastructure
- Limited number availability
- Higher cost per minute
| Feature | Direct Routing | Operator Connect | Calling Plans |
|---|---|---|---|
| Keep existing numbers | ✓ | ✓ | ~ |
| Flexibility & control | ✓✓ | ✓ | ✗ |
| Cost control | ✓✓ | ✓ | ✗ |
| Ease of setup | ✓✓ | ✓ | ✓✓ |
| Universal Cloud support | ✓ | ✗ | ✗ |
| Best for | SMB+ wanting cost savings and control | Enterprise seeking simplicity with operator management | Small teams with low call volume |
Seamless migration
Our experienced team ensures a smooth transition from your existing phone system to Teams Phone, with minimal disruption to your business.
Assessment
We analyze your current setup and design the optimal solution.
Planning
Detailed migration plan with number porting and configuration.
Implementation
Phased rollout with training and support for your team.
Optimization
Ongoing monitoring and fine-tuning for best performance.
Why migrate to Teams Phone?
- Eliminate expensive PBX hardware maintenance
- Unified experience across all devices
- Integrate with Microsoft 365 apps
- Scale instantly as your business grows
- Enhanced security and compliance
- Work from anywhere with the same number
Ready to modernize your phone system?
Let us help you make the switch to Teams Phone. Schedule a consultation to discuss your requirements.