Dear customer,

As a uWebChat Enterprise customer you use the Virtual Assistant, which until now has been running on the Assistants API of Microsoft Azure OpenAI. Microsoft has announced that it is retiring this API on 26 August 2026.

What does this mean for you?

Very little — and that is exactly the point. We are moving your Virtual Assistant to our own uAnswer platform before that date, the new generation of virtual assistants in uWebChat. Your assistant will keep working the way you are used to: the same chat on your website, the same knowledge, the same answers. Your visitors will not notice the transition and there is no downtime.

What gets better?

Management becomes considerably easier. Where you previously had to work in the Azure portal to change your assistant, you now configure everything directly in the uWebChat portal:

• Knowledge base — add, update or remove documents, immediately reflected in the answers
• Instructions and tone of voice — decide for yourself how your assistant presents itself
• Multiple assistants — if you want, separate assistants for different websites or departments, all from a single management environment

On top of that, your assistant benefits from the latest AI models and from the ongoing improvements we roll out centrally.

What do we need from you?

Really just one thing: your assistant's knowledge sources. The documents and website URLs that sit in Azure today do not carry over automatically and have to be added again in the uWebChat portal. You have two options:

• Do it yourself — add your documents and URLs to your assistant's knowledge base in the uWebChat portal; it takes a few clicks
• Or send them to us — send us your documents and the URLs as they stand in Azure today and we will set them up for you

We take care of the rest of the migration. We will contact you as soon as your assistant has been moved, so you can review the result. Do you have questions, or would you prefer the switch to happen at a specific moment? Please get in touch.

Kind regards,
Team Universal Cloud

New

Manage virtual assistants in the uWebChat Voice portal

Easily add knowledge articles or website links, manage your own master prompt, test chat responses and more.

Chat and voice

With uAnswer you connect not just chat but voice too

If you use uWebChat Voice, uAnswer now lets you add voice as well and even connect this virtual assistant to your phone system.

Portal permissions

Role based access

As with every feature in the Universal Customer Portal, you decide who in your organisation gets access to the Virtual Assistant module.

The new Virtual Assistant module is called uAnswer and is part of the uWebChat platform, where voice, chat and AI integrate seamlessly. Sign in with your Universal ID to discover all the new features. Your feedback is welcome and remains the basis for our future improvements.