Lintopdrachten overslaan
Verdergaan naar hoofdinhoud

Start Chat

Personal Chat
Menu
20
jul

New uCallManager features for Teams Direct Routing  

       

Office 365 Shifts integration with Direct Routing and more.. 

In the past months we have worked hard to enrich uCallManager; our Teams Direct Routing platform. We appreciate the feedback we received from our uCallManager customers; that enables us to continuously improve and enrich uCallManager. Please keep sharing your thoughts and requests. We would love to hear from you.  

NEW uCallManager features 

  • Shifts queue

    With Shifts queues agents will be hunted based on the Office 365 Shifts schedule. The agent "on shift" wil receive the call. uCallManager will automatically follow any changes that were made to Office 365 Shifts. 
     
  • Custom audio files

    Now you can upload and manage your own audio files, to be used for IVR and queue messages.

  • Dashboard

    Now you can upload and manage your own audio files, to be used for IVR and queue messages.


uCallManager features 

  • Direct Routing for MS Teams
  • Call queues with wallboard 
  • Rich Interactive Voice Respons menu (IVR)
  • Flexibility in assigning numbers (users / queues)
  • Set custom outbound callerID (users / queues)
  • Set Call Strategy (Ring all/ Random/ fewest calls/ least recent/ Round Robin/ Linear)
  • Presence based call routing
  • Holidays 
  • Servicetimes