# Universal Cloud

> Universal Cloud is an ISO 27001-certified Microsoft Cloud Solutions Provider (CSP) based in the Netherlands with 15+ years of experience. We help businesses with digital transformation through four cloud pillars: AI Cloud, Secure Cloud, Work Cloud, and Connect Cloud. We offer Microsoft 365 licensing, cybersecurity services, AI implementation, unified communications, and proprietary products like uWebChat, uWebChat Voice, and uComply.

Universal Cloud is a Microsoft partner with Azure Digital & App Innovation Solutions Partner and Azure Data & AI Partner designations. We serve SMBs and enterprises in the Benelux region with Dutch and English support. Our customer portal is at https://portal.universal.cloud.

## Solutions

- [AI Cloud](https://universal.cloud/en/solutions/ai-cloud/): AI strategy consulting, Microsoft 365 Copilot implementation, custom AI development, and process automation with Azure AI
- [Secure Cloud](https://universal.cloud/en/solutions/secure-cloud/): Cybersecurity, compliance (ISO 27001, NIS2, GDPR), backup & recovery, and identity management
- [Work Cloud](https://universal.cloud/en/solutions/work-cloud/): Microsoft 365 productivity suite, SharePoint, Azure services, virtual desktops, and workplace solutions
- [Connect Cloud](https://universal.cloud/en/solutions/connect-cloud/): Unified communications with Microsoft Teams telephony, live chat, and omnichannel customer engagement

## Products

- [Microsoft 365 Copilot](https://universal.cloud/en/solutions/work-cloud/copilot/): AI assistant for Word, Excel, Teams, and Outlook - from EUR 30/user/month with discounts up to 35%
- [Microsoft 365](https://universal.cloud/en/solutions/work-cloud/microsoft-365/): Business Basic from EUR 6/user/month, Business Premium EUR 22, Enterprise E3 EUR 39, Enterprise E5 EUR 57
- [uWebChat](https://universal.cloud/en/solutions/connect-cloud/uwebchat/): AI-powered live chat platform with Microsoft Teams integration, video calls, screen sharing, and WhatsApp Business
- [uWebChat Voice](https://universal.cloud/en/solutions/connect-cloud/uwebchat-voice/): Advanced contact center for Microsoft Teams with call queues, uWallboard dashboards, CRM integration, and omnichannel support - used by 100+ organizations
- [Teams Phone](https://universal.cloud/en/solutions/connect-cloud/teams-phone/): Business telephony via Microsoft Teams with Direct Routing (save up to 40%), Operator Connect, and Calling Plans - from EUR 8/user/month
- [Security as a Service](https://universal.cloud/en/solutions/secure-cloud/security-as-a-service/): 24/7 SOC monitoring, threat detection, and incident response - from EUR 15-35/user/month
- [uComply](https://universal.cloud/en/solutions/secure-cloud/ucomply/): Compliance management platform for ISO 27001, NIS2, GDPR, and AVG
- [SharePoint & Teams](https://universal.cloud/en/solutions/work-cloud/sharepoint-teams/): Implementation, migration, and management of SharePoint and Microsoft Teams
- [Azure Services](https://universal.cloud/en/solutions/work-cloud/azure-services/): Cloud infrastructure, IaaS/PaaS solutions, Azure Virtual Desktop, and Windows 365 Cloud PC
- [Exclaimer](https://universal.cloud/en/solutions/work-cloud/exclaimer/): Centralized email signature management for Microsoft 365
- [Asset Management](https://universal.cloud/en/solutions/work-cloud/asset-management/): IT asset tracking and lifecycle management
- [Web Development](https://universal.cloud/en/solutions/work-cloud/web-development/): Rapid website development - from idea to live in 48 hours
- [Business Laptops](https://universal.cloud/en/products/laptops/): Curated selection of Surface, Dell, HP, and MacBook devices with minimum 16GB RAM and 512GB SSD

## Support & resources

- [Support Articles](https://universal.cloud/en/support/): Guides for Teams Direct Routing activation, CSP authorization, Exchange migration, and more
- [Microsoft 365 CSP Pricelist](https://universal.cloud/en/support-articles/microsoft-365-csp-pricelist/): Up-to-date Microsoft 365 license pricing
- [Business Standard vs Premium](https://universal.cloud/en/support-articles/business-standard-vs-premium/): Comparison guide for Microsoft 365 Business plans
- [Copilot Business vs M365 Copilot](https://universal.cloud/en/support-articles/copilot-business-vs-m365-copilot/): Comparison of Copilot license options
- [Service Level Agreement](https://universal.cloud/en/support-articles/service-level-agreement/): Universal Cloud SLA details
- [Call Rates](https://universal.cloud/en/support-articles/call-rates/): Teams Phone calling rates and tariffs
- [uWebChat Voice Manual](https://universal.cloud/en/support-articles/uwebchat-voice-manual/): User guide for uWebChat Voice contact center
- [uWebChat User Manual](https://universal.cloud/en/support-articles/uwebchat-user-manual/): User guide for uWebChat live chat

## Company

- [About Us](https://universal.cloud/en/company/): ISO 27001 certified, NEN 7510 compliant, Microsoft Azure Solutions Partner
- [Contact](https://universal.cloud/en/contact/): Get in touch with Universal Cloud
- [Book a Meeting](https://universal.cloud/en/book-a-meeting/): Schedule a consultation
- [Free Website Check](https://universal.cloud/en/gratis-website-check/): Free website analysis for speed, mobile, SEO, and security
- [Customer Portal](https://portal.universal.cloud): Order Microsoft 365 licenses, view pricing, and manage your cloud environment

## Optional

- [Blog](https://universal.cloud/en/blog/): News and insights on Microsoft 365, AI, cybersecurity, and cloud solutions
- [Copilot Cowork: an extra colleague, not an extra cost](https://universal.cloud/en/blog/article/copilot-cowork-value-vs-cost/): Copilot Cowork bills per use via Copilot Credits — so the question isn't whether you use it, but whether it adds valu...
- [Your own AI app, our security, expertise & monitoring](https://universal.cloud/en/blog/secure-hosting-ai-apps/): With AI you now build the apps that fit your own processes. But they still need a safe place to land — with the secur...
- [Microsoft Teams as your phone system: can Teams replace your PBX?](https://universal.cloud/en/blog/article/microsoft-teams-phone-system/): Can Microsoft Teams replace your phone system? See which PBX features Teams offers, how it compares to a traditional ...
- [What is Microsoft Scout? Microsoft's first AI autopilot](https://universal.cloud/en/blog/article/what-is-microsoft-scout/): Microsoft Scout is the first 'Autopilot': an always-on desktop AI that works autonomously across your files, browser ...
- [Copilot Cowork is now generally available](https://universal.cloud/en/blog/article/copilot-cowork-now-generally-available/): Microsoft 365 Copilot Cowork is generally available: long-running, multi-step tasks that Copilot carries out for you ...
- [Cloud security for business: a complete guide (2026)](https://universal.cloud/en/blog/article/cloud-security-for-business/): What is cloud security and how do you protect your cloud applications and company data? A practical guide covering th...
- [Uh-oh, this is getting serious](https://universal.cloud/en/blog/ai-digital-sovereignty-europe/): A week with Claude Fable — the most powerful AI model yet — and what it meant when the US government switched it off ...
- [Surface Laptop Ultra: made for world makers](https://universal.cloud/en/blog/article/surface-laptop-ultra/): Microsoft announces the Surface Laptop Ultra: the most powerful Surface Laptop ever, with an NVIDIA Blackwell RTX GPU...
- [uWebChat Voice: manage Shifts queues entirely from the portal](https://universal.cloud/en/blog/article/uwebchat-voice-shifts-queues/): We've redesigned the Shifts feature in uWebChat Voice. You now create and manage schedules entirely within the uWebCh...
- [Copilot call delegation: a personal assistant for your Teams calls](https://universal.cloud/en/blog/article/teams-copilot-call-delegation/): Microsoft 365 Copilot can now answer your incoming Teams calls, filter out spam, transfer urgent callers live and boo...
- [Copilot Flex Routing is on by default — your data may leave the EU](https://universal.cloud/en/blog/article/copilot-flex-routing-eu-data-boundary/): Microsoft is enabling Flex Routing automatically for all EU tenants. This means Copilot requests can be processed out...
- [Teams contact center: compare the best solutions for 2026](https://universal.cloud/en/blog/article/teams-contact-center-oplossingen/): Which contact center fits Microsoft Teams? Compare native Call Queues, Microsoft-certified solutions and uWebChat Voi...
- [Copilot Cowork: your AI execution layer in Microsoft 365](https://universal.cloud/en/blog/article/microsoft-copilot-cowork/): Copilot Cowork is now generally available — Microsoft 365 Copilot's execution layer that runs multi-step tasks across...
- [The new uWebChat Voice portal is live](https://universal.cloud/en/blog/article/uwebchat-voice-portal-live/): The completely redesigned uWebChat Voice portal is live — with native dashboards, AI transcription, visual IVR editor...
- [Laptop prices are rising fast: order now before it's too late](https://universal.cloud/en/blog/article/laptop-prices-rising/): Nearly all major brands have announced price increases due to memory shortages and global unrest. Check current stock...
- [Microsoft 365 E7: the new all-in-one suite for AI and productivity](https://universal.cloud/en/blog/microsoft-365-e7-frontier-suite/): Microsoft introduces Microsoft 365 E7 — a new suite combining E5, Copilot, Entra Suite and Agent 365. Available from ...
- [uWebChat Voice Portal — sneak preview of new features](https://universal.cloud/en/blog/article/uwebchat-voice-portal-new-features/): A first look at the new uWebChat Voice Portal: native dashboards, AI transcription, Teams integration, visual IVR edi...
- [Teams call transcription & Copilot summaries: setup guide (2026)](https://universal.cloud/en/blog/article/teams-call-transcription-copilot/): Auto-transcribe every Teams phone call and let Copilot write the summary. Step-by-step: which license you need, how t...
- [What is Microsoft Copilot? A complete guide for businesses](https://universal.cloud/en/blog/article/what-is-microsoft-copilot/): Microsoft Copilot is the AI assistant built into Microsoft 365. Learn what it does, how it works in Word, Excel, Team...
- [AI uptime SLA: why your business needs a multi-model fallback strategy](https://universal.cloud/en/blog/ai-uptime-vergeten-risico/): OpenAI had 4 major outages in 2025. If your app depends on one AI provider, you're one API failure from downtime. Lea...
- [Microsoft Teams calling 2026: Direct Routing vs Operator Connect vs Calling Plans](https://universal.cloud/en/blog/article/bellen-via-microsoft-teams/): Which Teams phone option is cheapest? Direct Routing, Operator Connect and Calling Plans compared from €8/user/month,...
- [Your AI model choice is a security decision](https://universal.cloud/en/blog/ai-modelkeuze-beveiligingsbeslissing/): While building an AI voice agent, we discovered that choosing an AI model isn't a technical decision — it's a securit...
- [Website security: CMS vs static sites compared](https://universal.cloud/en/blog/article/cms-vs-static-sites-security/): Discover why static sites are inherently more secure than traditional CMS platforms like WordPress, and how you can b...
- [Shadow AI: Why 80% of Employees Bring Their Own AI Tools to Work](https://universal.cloud/en/blog/byoai-shadow-ai-security-risk/): BYOAI (Bring Your Own AI) is the new reality. But without proper policies, your organization opens the door to data l...
- [EMS E3 vs Business Premium: 5 security features you lose](https://universal.cloud/en/blog/article/e3-ems-vs-business-premium-security/): EMS E3 adds risk-based Conditional Access, PIM, and document tracking that Business Premium lacks. Compare all 5 crit...
- [Microsoft 365 price increase July 2026: new prices per license](https://universal.cloud/en/blog/article/microsoft-365-prijsverhoging-juli-2026/): Microsoft 365 prices rise 1 July 2026 — E3 +8.3%, E5 +5.3%, Business Basic +16.7%. See the full before/after table an...
- [Microsoft 365 price drop February 2026: EUR prices -7.4%](https://universal.cloud/en/blog/article/microsoft-prijsdaling-februari-2026/): Microsoft lowers EUR cloud prices by 7.4% from February 1, 2026 — the largest FX correction since 2023. See which lic...
- [Universal Preferred Laptops: Our Selection of Business Devices](https://universal.cloud/en/blog/article/universal-preferred-laptops/): Discover our carefully curated selection of business laptops. Every device meets our strict standards for performance...
- [XPS Soon Returns – Rightfully Universal Preferred Again](https://universal.cloud/en/blog/article/dell-xps-is-back-universal-preferred/): Dell returns to its roots with the XPS line as a premium business device. A welcome comeback for professionals.
- [Cloud solutions for SMBs: the complete guide for 2026](https://universal.cloud/en/blog/cloud-oplossingen-mkb-gids/): Discover how cloud solutions transform your business. From Microsoft Azure to Microsoft 365 - everything you need to ...
- [New Microsoft 365 Pricelist: Instant License Cost Insights](https://universal.cloud/en/blog/article/microsoft-365-prijslijst-module/): Discover our redesigned interactive pricelist with search functionality, add-on badges, and comprehensive product inf...
- [ConnectWise Cloud Backup now includes Entra ID protection](https://universal.cloud/en/blog/article/connectwise-cloud-backup-entra-id/): Protect your Microsoft 365 identity layer with comprehensive Entra ID backup - users, groups, roles, and policies now...
- [Microsoft 365 Copilot Business: Save Up to 35% This Winter](https://universal.cloud/en/blog/copilot-business-promo/): Take advantage of Microsoft's limited-time promotion on Copilot Business. Get up to 35% off: almost 15% on Copilot Bu...
- [Introducing rapid web development: your website live in 48 hours](https://universal.cloud/en/blog/article/rapid-web-development/): Universal Cloud launches a new service delivering modern, secure websites without CMS vulnerabilities - from concept ...
- [Order Module in the Universal Customer Portal: Faster, More Flexible, More Powerful](https://universal.cloud/en/blog/article/order-module-customer-portal/): The improved Order Module offers faster response through caching and new annual payment options for greater flexibility.
- [Microsoft 365 Copilot Business: new licenses, bundles and promotions](https://universal.cloud/en/blog/article/microsoft-365-copilot-business-launches-december-1/): Bringing powerful AI productivity tools to SMBs at a lower price point starting December 1.
- [Universal welcomes interns Aleksandar and Nick](https://universal.cloud/en/blog/article/universal-welcomes-interns-aleksandar-and-nick/): Nick joins software development, Aleksandar supports the support desk team.
- [uWebChat Voice – improved uWallboard](https://universal.cloud/en/blog/article/uwebchat-voice-improved-uwallboard/): uWallboard crucial for quick decision-making, reducing wait times and improving customer experience.
- [Changes to Microsoft Enterprise Suites and Teams](https://universal.cloud/en/blog/article/changes-to-microsoft-enterprise-suites-and-teams/): Enterprise suites with Teams returns; customers must review licenses to ensure compliance.
- [LinkedIn is using your personal data to train AI – should you opt out?](https://universal.cloud/en/blog/linkedin-is-using-your-personal-data-to-train-ai-opt-out/): Understanding how LinkedIn uses your data for AI training and how to protect your privacy.
- [Microsoft 365 Copilot gets smarter with Anthropic](https://universal.cloud/en/blog/article/microsoft-365-copilot-gets-smarter-with-anthropic/): Copilot integrates Anthropic's Claude models across Researcher, Excel, Word and more. What this means for your organi...
- [Vodafone update – new names and promotions](https://universal.cloud/en/blog/article/vodafone-update-new-names-and-promotions/): Red Pro plans renamed for intuitive market alignment with promotional offerings.
- [Apple iOS 26 is here](https://universal.cloud/en/blog/article/apple-ios-26-is-here/): Guidance on iOS 26 adoption or staying with iOS 18.17 for your organization.
- [Universal Hackathon – AI agents](https://universal.cloud/en/blog/universal-hackathon-ai-agents/): Our team explores cutting-edge AI agent technologies to enhance our solutions.
- [Save on your cybersecurity insurance with Universal Security as a Service](https://universal.cloud/en/blog/save-on-your-cybersecurity-insurance-with-universal-secaas/): How comprehensive security solutions can reduce your cybersecurity insurance premiums.
- [New Universal Customer Portal is now live](https://universal.cloud/en/blog/article/new-universal-customer-portal-is-now-live/): Major step forward in self-service, transparency, and direct communication with our platform.
- [My Cyber Resilient Business subsidy](https://universal.cloud/en/blog/article/my-cyber-resilient-business-subsidy/): Dutch government initiative helping small businesses improve digital security and cyber resilience.
- [Universal Cloud Preferred Devices – discount on Poly Teams Deskphones](https://universal.cloud/en/blog/article/discount-on-poly-teams-deskphones/): Optimize business communications with advanced acoustic technology from Poly.
- [Universal Cloud Preferred Devices – discounted Dell monitors](https://universal.cloud/en/blog/article/universal-cloud-preferred-devices-now-with-discounted-dell-monitors/): Curated hardware selection for modern workspace solutions with Dell displays.
- [Analyst & Researcher now in Copilot](https://universal.cloud/en/blog/article/analyst-researcher-in-copilot/): New capabilities enhance productivity and streamline workflows with AI-powered analysis.
- [Rich Presence and chat agents in new uWebChat Voice](https://universal.cloud/en/blog/article/rich-presenceand-chat-agents-in-new-uwebchat-voice/): Major step unifying communication channels into a seamless solution for your team.
- [Universal use case – Researcher in Microsoft 365 Copilot](https://universal.cloud/en/blog/universal-use-case-researcher-in-microsoft-365-copilot/): Discover how AI is transforming research workflows with Microsoft 365 Copilot integration.
- [Universal use case – Analyst in Microsoft 365 Copilot](https://universal.cloud/en/blog/usecase-analyst-by-universalcloud/): How AI-powered analysis capabilities enhance data-driven decision making.
- [Count down to NIS2 in EU](https://universal.cloud/en/blog/count-down-to-nis2/): Understanding the new EU cybersecurity directive and how it affects your organization.
- [Universal Cloud Achieves Microsoft Azure Data & AI Partner Status](https://universal.cloud/en/blog/article/universal-cloud-achieves-microsoft-azure-data-ai-partner-status/): Demonstrates ability assisting customers manage and govern data effectively with Azure.
- [Universal Cloud Achieves Azure Digital & App Innovation Partner Status](https://universal.cloud/en/blog/article/universal-cloud-achieves-azure-digital-app-innovation-partner-status/): Recognition underscores commitment to cutting-edge cloud solutions and digital transformation.
- [Secure and user-friendly password management can go hand in hand](https://universal.cloud/en/blog/secure-and-user-friendly-password-management-can-go-hand-in-hand/): Best practices for implementing secure password management with user-friendly solutions like Bitwarden.
- [Successfully deploying AI – Start with Data Protection and Compliance](https://universal.cloud/en/blog/the-key-to-successful-use-of-ai-lies-in-well-protected-and-compliant-data/): The key to successful use of AI lies in well-protected and compliant data management.
- [Unify Business Communication in Microsoft Teams](https://universal.cloud/en/blog/unify-business-communication-in-microsoft-teams/): How to consolidate all your business communications into a single Microsoft Teams platform.
- [Get ready for NIS2 with Universal SECURE Cloud](https://universal.cloud/en/blog/get-ready-for-nis2-with-universal-secure-cloud/): Comprehensive security solutions to help you comply with NIS2 requirements.