The Response Group Reports enable the response group
manager(s) to view a usage report based on specific periods and selected
groups. It will show hourly, daily, weekly or monthy overview’s where results
can be narrowed down on what agent exactly picked up a call, or who skipped a
- Your organisation has a response group set up.
- Your Skype user is member of the “uMSSkypeReporting” group in the Control
Cloud Service portal. If you are not a member of that group, follow this
article for instructions: https://universal.nl/nl-nl/support/article/KBA-01365-K6D6
Please follow these steps to enter the reporting:
If you have any questions regarding any
value or column, please don’t hesitate to contact the support team.