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Power to the users



Published on 22 Jun 2020 in OFFICE 365


The implementation of new ICT systems does not always have to take that long. Not in this moment of time. With new tools and a changed vision on ICT, you can get results quickly. That means that you are in charge: power to the user.

Intelligent communication

At Universal IT we love fast implementations, where we work together with our customers on intelligent communication systems. By providing the right tools and by sharing our knowledge because we believe in transparency. As a result, the end user is, so to speak, promoted to a software engineer. Not to produce source code, but to develop ideas by prototyping. These prototypes can contain dashboards and workflows. Disclosing information about multiple projects and ensure smooth progress of internal processes.

Power Apps

By using the so-called No-Code and Low-Code platforms such as the Microsoft Power Platform, end users (Power users) can turn their wishes into usable applications. To a large extent (80%) they can do it themselves. Our software developers fulfill the final 20% to achieve that optimal and fully working application. This can be a stand-alone application, or one that enriches existing systems with new features that add value to a business department. Compare this to the macros that we are all familiar with in MS Excel. The difference however is that a Power Platform brings added value to security, distribution and monitoring. The result of these joint efforts are prototypes called PowerApps.

Internal App Store

These Power Apps can be made available within an organization through an internal App Store, again without programming. Just like Google Play or Apple App Store, but then for internal use only. Cloud technology, high-speed networks and powerful mobile devices drives the growth of application platforms, making them available on a large scale. Independent of the operating system, since nowadays it is no longer the operating system that determines the availability of apps. Communication platforms like Microsoft Teams provide a foundation for creating new applications. Think of all the possibilities this offers! Power to you: you decide, and you are in charge. 

Data model

It is important that an organization monitors its data model and infrastructure. A generic data model (Common Data Model) based on CRM (Customer Relationship Management) systems could be enough for many organizations to extend and act as a foundation for building these new PowerApps. For example, a lot of data like calendars, documents, and knowledge bases already available in Office 365 can easily be integrated with CRM data. Think about automatically appointment scheduling based on customer events generated by their interaction with Sales Chat Bots.

Touch of Power

In this way, intelligence about employees, departments, teams, documents, lists, meetings, and user availability can be used in a uniform way. A smart bundling of this data leads to intelligent communication systems. We love that Touch of Power. Do you want to have that touch as well? Convert wishes to smart applications, without programming? Feel free to share your thoughts and challenges!