27 May 2020
INTELLIGENT COMMUNICATIONS Many organizations share the ambition to achieve customer loyalty by providing a high level of service and responding quickly to customer requests or changed circumstances. But not at any price.
What is the right balance in costs and benefits of a high service level? Artificial intelligence and customer service: a good combination?
Read article > 19 May 2020
INTELLIGENT COMMUNICATIONS The speed at which remote working has been implemented over the past two months is forcing organizations to think about making the most of new communication systems and perhaps speeding up the replacement of outdated software and hardware.
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