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14 Oct 2020

INTELLIGENT COMMUNICATIONS

Is Your Business Keeping Pace With The Chatbot Boom?

Artificial Intelligence, flying cars, the Jetsons – we've heard it all before, but could Johnny Five really be alive this time? Well, our chatbot most certainly is. Okay, so our bot can't play cards or solve crimes, but it’s pretty efficient when it comes to customer care.

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02 Oct 2020

INTELLIGENT COMMUNICATIONS

AI Chatbot Vs. Human Interaction: Who Wins?

It's just a matter of time before artificial intelligence can take the lead on customer interactions. But are chatbots really poised to take over and edge humans out?

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27 May 2020

INTELLIGENT COMMUNICATIONS

Artificial intelligence and customer service: a good combination?

Many organizations share the ambition to achieve customer loyalty by providing a high level of service and responding quickly to customer requests or changed circumstances. But not at any price. What is the right balance in costs and benefits of a high service level? Artificial intelligence and customer service: a good combination?

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19 May 2020

INTELLIGENT COMMUNICATIONS

New circumstances demand new ICT

The speed at which remote working has been implemented over the past two months is forcing organizations to think about making the most of new communication systems and perhaps speeding up the replacement of outdated software and hardware.

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20 Apr 2020

INTELLIGENT COMMUNICATIONS

How does your company remain reachable? Even remotely?

At present companies and employees must take measures in order to work remotely. How can you make sure you are still reachable?

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