28 Oct 2020
INTELLIGENT COMMUNICATIONS Customers expect businesses to know who they are, why they're calling, and what their needs are.
However, getting a clear overview of these things isn’t always that straightforward – or at least it hasn’t been up until now.
Read article > 14 Oct 2020
INTELLIGENT COMMUNICATIONS Artificial Intelligence, flying cars, the Jetsons – we've heard it all before, but could Johnny Five really be alive this time? Well, our chatbot most certainly is. Okay, so our bot can't play cards or solve crimes, but it’s pretty efficient when it comes to customer care.
Read article > 02 Oct 2020
INTELLIGENT COMMUNICATIONS It's just a matter of time before artificial intelligence can take the lead on customer interactions. But are chatbots really poised to take over and edge humans out?
Read article > 27 May 2020
INTELLIGENT COMMUNICATIONS Many organizations share the ambition to achieve customer loyalty by providing a high level of service and responding quickly to customer requests or changed circumstances. But not at any price.
What is the right balance in costs and benefits of a high service level? Artificial intelligence and customer service: a good combination?
Read article > 19 May 2020
INTELLIGENT COMMUNICATIONS The speed at which remote working has been implemented over the past two months is forcing organizations to think about making the most of new communication systems and perhaps speeding up the replacement of outdated software and hardware.
Read article > 