Many organizations share the ambition to achieve customer loyalty by providing a high level of service and responding quickly to customer requests or changed circumstances. But not at any price.
What is the right balance in costs and benefits of a high service level? Artificial intelligence and customer service: a good combination?
The speed at which remote working has been implemented over the past two months is forcing organizations to think about making the most of new communication systems and perhaps speeding up the replacement of outdated software and hardware.
At present companies and employees must take measures in order to work remotely. How can you make sure you are still reachable?