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INTELLIGENT COMMUNICATIONS

Artificial intelligence and customer service: a good combination?

Many organizations share the ambition to achieve customer loyalty by providing a high level of service and responding quickly to customer requests or changed circumstances. But not at any price. What is the right balance in costs and benefits of a high service level? Artificial intelligence and customer service: a good combination?

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INTELLIGENT COMMUNICATIONS

New circumstances demand new ICT

The speed at which remote working has been implemented over the past two months is forcing organizations to think about making the most of new communication systems and perhaps speeding up the replacement of outdated software and hardware.

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SECURITY

Remain available in a safe way

These are crazy times. Employees are required to work from home, even if the organization is not entirely organized to do so. We notice that in actual practice: we get a lot of questions about it. This is the result of the different ways organizations have set up their IT.

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INTELLIGENT COMMUNICATIONS

How does your company remain reachable? Even remotely?

At present companies and employees must take measures in order to work remotely. How can you make sure you are still reachable?

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