An increase in digitisation, a pandemic, and our clients' growing needs continue to completely change the way we all work. We’re refocusing our efforts here at Universal too – but this will benefit all of us moving forward.
Cloud computing is a lot like planning a trip to Disney World. Umm… how exactly? Well, the moment you think you have everything decided, you then find out there are hundreds of other additional options to choose from!
Can you migrate an entire on-premise server to the cloud? Absolutely. One of the easiest and cheapest ways to migrate to the cloud is to take the workload as-is and run it on cloud-native resources: essentially the “Lift & Shift” approach.
Employees working from home are providing a far greater opportunity for hackers to attack the businesses they work for. So how can companies truly protect themselves?
Our slogan – “A Touch Of Power” – is exactly what we want our customers to feel. We want them to grow personally and professionally; and to keep learning and developing. We don´t want their experiences with technology to dampen this.
73% of employees spend more than 1 hour per day on average navigating between different apps. Given the huge loss of productivity this can cause – especially at scale – there’s an inevitable impact on revenue. But there is a better way forward.
Customers expect businesses to know who they are, why they're calling, and what their needs are.
However, getting a clear overview of these things isn’t always that straightforward – or at least it hasn’t been up until now.
Artificial Intelligence, flying cars, the Jetsons – we've heard it all before, but could Johnny Five really be alive this time? Well, our chatbot most certainly is. Okay, so our bot can't play cards or solve crimes, but it’s pretty efficient when it comes to customer care.
It's just a matter of time before artificial intelligence can take the lead on customer interactions. But are chatbots really poised to take over and edge humans out?
Most companies work with a variety of applications. What is the best solution nowadays? And how to deal with legacy, migrate or not?
It has become increasingly important to be able to work anywhere, anytime. Sometimes however, functionalities can be limited when working off site. Because of network restrictions or security policies. How can you optimize your company's ICT and make sure your employees can be productive regardless their location?
Unpleasant events such as a crisis sometimes lead to innovations. We have accelerated the development of our communication software. Putting you in control of state-of-the-art artificial intelligence and making our dream come true.
Power to the user: implementation of new ICT systems should not take long. With new tools and a different view on ICT you can achieve quick results. Take control!
Many organizations share the ambition to achieve customer loyalty by providing a high level of service and responding quickly to customer requests or changed circumstances. But not at any price.
What is the right balance in costs and benefits of a high service level? Artificial intelligence and customer service: a good combination?
The speed at which remote working has been implemented over the past two months is forcing organizations to think about making the most of new communication systems and perhaps speeding up the replacement of outdated software and hardware.
These are crazy times. Employees are required to work from home, even if the organization is not entirely organized to do so. We notice that in actual practice: we get a lot of questions about it. This is the result of the different ways organizations have set up their IT.
At present companies and employees must take measures in order to work remotely. How can you make sure you are still reachable?