Anywhere365

Cloud Universal Contact Center for Skype4B

Everyone is a contact center!

Every organisation is a Customer Service organisation. Anywhere365 offers a userfriendly - easy to deploy - contact center solution based on Skype for Business Server. Complicated, expensive, static contact center solutions are no longer needed. Meet the Anywhere365 Universal Contact Center by Workstreampeople! We offer each organisation, either large or small, the ability to streamline customer contact and thus provide a better service. Anywhere365 gives your Front Desk, Customer Service, Sales Team or Support Desk the ability to manage voice, (web) chats, queues and provides extensive reporting tools. The Skill based routing features make sure that your customer is communicating with the most suitable agent.

Hosted Universal Contact Center

Universal IT offers the UCC solution as a hosted service. Your Universal Contact Center is secured, managed and monitored by Universal and availalble on any Internet Device with Skype for Business or Lync Mobile Client.

Dialogue Management

Manage voice, video, web interactions, chat and e-mail from your Skype for Business or Lync Mobile client. Detailed information about previous contacts is immediately present; that offers you the ability to distinguish on Customer Service Levels.

Based on Skype for Business

An Enterprise solution with all the inbound contact center feactures needed to perform the best possible Customer Interaction. The intuitive interface makes it very easy to work with.

Extensive Reception Attendant

Makes lifes much easier for your front office! Direct insight in who is avaible and transfer calls by simply drag and drop to the right person. The contextual information that is displayed makes it easy to find the right person in your organisation. Bann unneccessary conversations!

Integrated with CRM

If your organisation uses MS Dynamics CRM or Salesforce.com you can integrate your UCC with your CRM application, the contact card will open when receiving calls or messages, you can immediately view the contextual information that is needed to service the customer!

Cloud UCC

Universal IT offers a Hosted Universal Contact Center. The hosted UCC can be used in conjunction with your on premise Lync/Skype for Business, Office 365 Skype or your partner hosted Skype Service.

Role Based Dialoque

Dialoques need all people involded! In the Universal Contact Center you can define skills, servicetimes and rules to make sure that people are communicating with the best suitable agent.

Give the people what they need, simple!

The UCC enables you to manage the routing rules yourselve in an easy interface. You can immediately react on changing circumstances and maintain your high service standard!

Streamlined, Repeatable processes

The UCC is all about automating processes and real time insight in all dialogues. Reduce unneccesary dialogues and improve your customer service level.

	Anywhere 365 Cloud UCC Standard ^€800⁰⁰	Anywhere 365 Cloud UCC Enterprise ^€1500⁰⁰
Reports
Welcome message
Opening Hours
Holidays
Queue Messages
Web based configuration
IVR
Skill based routing
Chat
Supervisor features
Wallboard
Webchat
Call Recording
CRM integration
Video and Audio Webchat
Interceptor - outbound UCC options