Boost your sales and reach a higher customer satisfaction
Research shows that visitors are more likely to enter into a transaction when there is interaction with you as a provider of a product or service. Adding uWebChat BOT to your website ensures more sales and higher customer satisfaction.
uWebChat BOT is based on MS Teams, so users have a choice of various clients; iOS, Android, Web, Mac and Windows 10. uWebChat integrates with Teams & Skype for Business Presence.
uWebChat can be used for personal chat and for group chat, where you can set the opening hours of your group and where agents will be hunted based on available of the agent, opening hours and priority of the agent.
uWebChat is availble in different versions, starting with a free license.There is a suitable license available for any organization or budget Start exploring with the free Teams app in the Teams App Catalogue.
With uWebChat visitors on your website can contact a specific person, team or department within your organization by clicking the chat button on your website. The group chat feature will search for an available agent by hunting agents based on presence, service times and agent priority.
uWebChat Professional and Enterprise licenses enable you to defnine service times per agent group. You can define and manage your group settings like agents in group, service times and agent priority.
Download (free) MS Teams app
install uWebChat from Teams App catalogue or AppSource
place the link on your website
uWebChat can also be linked to artificial intelligence systems that enable, for instance, speech recognition or connects automated bots. An example is the available module where frequently asked questions (FAQ) documents can be used to generate automatic answers in uWebChat. The live agent will only enter the conversation when the FAQ bot does not have the appropiate answer.
uWebChat is based on MS Teams, users have a rich choise of clients; iOS, Android, Web, Mac en Windows10.
uWebChat expands direct communication with chatbot technlogy. Integration with your company database or applications can enrich the uWebChat experience. Contact us for more information.